Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us when using LolaJack Casino. This Privacy Policy explains what data we collect, how we use it, the legal bases for processing, who we share it with, how long we keep it, and the rights you have under applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information you provide directly and information collected automatically when you use our website and services.

• Account and contact information: name, email address, username, password, date of birth, and any other details you provide when creating or updating your account.
• Identity and verification data: documents or information necessary for identity verification and compliance with legal obligations, where required.
• Communications and preferences: messages you send to us, marketing preferences, and customer support interactions.
• Usage and technical data: IP address, device and browser information, operating system, pages viewed, referral data, and other analytics collected automatically to help us operate and improve our services.
• Cookies and similar technologies: data collected through cookies and tracking technologies to provide site functionality and improve your experience.

How We Use Your Information

We use personal data to operate, maintain, and improve our services and to meet legal and regulatory requirements.

• To create and manage your account, respond to your requests, and communicate important information about your account or our services.
• To verify identity and comply with legal obligations and regulatory requirements.
• To provide customer support and investigate queries or suspicious activity.
• To analyze and improve our website, services, content, and user experience.
• To send you service-related notices and, where you consent, marketing materials and promotional offers.
• To protect our rights, prevent fraud, and ensure the security of our systems and users.

Legal Bases for Processing

Where GDPR applies, we rely on appropriate legal bases to process your personal data:

• Performance of a contract: processing necessary to provide the services you request or to fulfill our contractual obligations.
• Legal obligation: processing required to comply with laws and regulatory obligations.
• Legitimate interests: processing for fraud prevention, network and information security, and improving our services, balanced against your rights and interests.
• Consent: processing for certain optional activities, such as marketing communications or analytics, where we ask for and receive your consent.

Sharing and Disclosure of Your Information

We may share your personal data in limited circumstances and only as needed to provide our services or to satisfy legal obligations.

• With service providers and processors who perform services on our behalf (such as IT hosting, analytics, and customer support). These partners process data under our instructions and are required to protect it.
• With regulators, law enforcement, or other authorities when required by law or to respond to legal requests.
• With third parties to help detect and prevent fraud, abuse, or breaches of our terms and policies.
• In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to confidentiality and data protection obligations.

International Data Transfers

Your data may be processed in countries outside your own. When we transfer personal data across borders, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your information.

Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account and profile information is retained while your account is active and for a reasonable period after account closure to meet legal and business needs.
• Operational, security, and transaction-related records are retained for periods required by applicable laws or to protect our legal rights.

Your Rights

Subject to applicable law, you have rights regarding your personal data. To exercise these rights, contact us.

• Access: ask for a copy of the personal data we hold about you.
• Correction: request correction of inaccuracies or completion of incomplete data.
• Erasure: request deletion of your personal data when there is no compelling reason to retain it.
• Restriction: request that processing of your personal data be limited in certain circumstances.
• Portability: request a copy of your data in a commonly used, machine-readable format where applicable.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: withdraw consent at any time for processing activities based on consent. Withdrawal will not affect processing already carried out.

We may need to verify your identity before fulfilling requests to protect your privacy and security. We will respond to requests in accordance with legal requirements.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to provide essential site functions, remember your preferences, and analyze site usage to improve our services.

• Essential cookies: necessary for the basic operation of the site.
• Performance and analytics cookies: help us understand how visitors use the site and improve performance.
• Functional cookies: enable enhanced features and personalization.

You can control cookie settings through your browser or device. Disabling certain cookies may affect site functionality.

Security

We implement technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, or alteration. These measures include access controls, encryption, secure infrastructure, and staff training. While we strive to protect your data, no system is completely secure; if we become aware of a data incident, we will take appropriate steps in accordance with applicable law.

Children

Our services are intended for adults only. We do not knowingly collect personal data from persons under the age of 18. If you believe we have collected personal data of a child, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated policy on our site and indicating the date of the latest revision. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions or requests about this Privacy Policy or our data practices, contact us.