Responsible gambling

At LolaJack Casino we want your time with us to be safe, enjoyable and under your control. Gambling should be a form of entertainment, not a source of stress. If you ever feel gaming is becoming less fun or harder to manage, we encourage you to use the tools and support available and to reach out. This page explains practical steps you can take, the signs to look for, and how to get confidential help.

Our Commitment to Safer Play

We take responsible play seriously. LolaJack Casino supports players in setting boundaries and accessing help. We aim to create a safe environment by offering ways to control play, clear guidance about healthier habits, and responsive support when you need it.

Tools to Help You Stay in Control

If you want to manage how you play, consider these commonly available options. If you are unsure which tools are active on your account, contact our support team and we will help you apply them.

Self-exclusion — You can request a break from your account. Self-exclusion can be used to pause access for a fixed period or longer, and is applied on request through our support team.
Deposit and spending controls — Limits on how much you deposit or spend are a helpful way to keep costs predictable. If you don’t see settings in your account, support can discuss available options.
Session reminders and time-outs — Regular breaks help keep play in balance. A short time-out or scheduled session limit can prevent overly long sessions.
Reality checks — Simple prompts that remind you how long you’ve been playing, helping you pause and reflect.
Verification safeguards — Identity checks and account verification help protect vulnerable or underage users. These checks are standard part of secure account management.

Recognising the Signs of Problem Gambling

Awareness is the first step to making a change. If you recognise any of the following patterns, consider using limits or seeking support.

Gaming longer than intended or losing track of time.
Increasing stakes or chasing losses to win back money.
Feeling distressed, anxious or irritable about gambling.
Neglecting work, study, relationships or daily routines because of play.
Borrowing money or spending essentials to gamble.
Hiding play or lying about gaming activity.

How to Set Safer Limits

Practical, small changes can make play safer. Try these steps:

Decide on a weekly or monthly spending limit before you play and stick to it.
Use lower-value bets and shorter sessions to reduce risk.
Set deposit limits where possible, and reduce them if you notice risk signs.
Schedule regular breaks and use time-outs if play feels repetitive or compulsive.
Remove saved payment details from your account to add friction to deposits.

Self-Exclusion and Time-Outs

If you need a stronger response, self-exclusion and time-outs are effective practical steps.

Short-term time-outs are useful if you want a temporary break to regain perspective.
Longer self-exclusion can help when you need a clear period away from gambling.
To set up a self-exclusion or time-out, contact our support team and they will guide you through the process and confirm the duration and next steps.

Practical Tips for Mindful Play

Set a budget for entertainment that excludes essentials like bills and rent.
Treat gambling like any other paid entertainment — expect to lose more often than win.
Keep a log of play time and money spent to spot changes quickly.
Avoid gambling when stressed, tired, or under the influence of alcohol or drugs.
Use a buddy system or tell a trusted person when you apply limits or self-exclude, so you have extra accountability.

Where to Find Help

If gambling is causing harm, confidential support is available. Free, professional help can guide you through coping strategies, treatment options and practical arrangements for reducing risk. Common types of support include phone counselling, peer support groups, and online therapy services.

Please contact our support team if you need assistance identifying appropriate, local services. We can discuss options and the next steps in confidence.

Support for Friends and Family

Concerned relatives and friends can play a vital role. If someone you care about has a gambling problem:

Approach the conversation calmly and without blame.
Encourage them to use limits, self-exclusion or professional help.
Seek support for yourself — family-focused counselling and peer groups can help you set boundaries and cope.
Avoid enabling behaviours such as lending money for gambling or covering losses.

Contacting LolaJack Casino Support

If you want help applying limits, setting up a self-exclusion, or discussing concerns, our support team is available by live chat and email. Live chat typically provides a quick response, and email enquiries are usually answered within a working day.

We treat all requests with sensitivity and confidentiality. If you prefer not to manage changes online, our team can apply many safety measures on your behalf after verifying your account.

If you feel gambling is becoming too difficult to manage, please reach out — taking that first step is a positive move toward regaining control.